Support — IRIS | AI-Powered Real Estate Investor CRM
Support Center

How can we help you?

Find answers, access your training portal, submit a support ticket, or browse our knowledge base — we're here every step of the way.

All Systems Operational — Platform, AI automations, and integrations running normally
View GHL Platform Status →
Quick Access

Everything you need,
right here

Knowledge Base

Browse step-by-step guides, how-to articles, and platform documentation.

Browse Articles

Submit a Ticket

Can't find what you need? Open a support ticket and our team will respond promptly.

Open a Ticket

Training Portal

Access your full IRIS onboarding curriculum and advanced training courses.

Start Learning

Video Tutorials

Watch walkthroughs and feature deep-dives on the official IRIS YouTube channel.

Watch Videos

Login to IRIS

Access your dashboard, pipelines, automations, and CRM tools.

Go to Dashboard

Email Support

Reach our support team directly at [email protected] for account or billing questions.

Send Email
New to IRIS?

Get up and running in minutes

Follow these steps to set up your IRIS account and start closing more deals.

01

Log Into Your Dashboard

Access your IRIS account at app.irisrei.com. Your login credentials were emailed to you at signup.

Go to Login
02

Complete Your Onboarding

Walk through the IRIS onboarding checklist inside your dashboard to configure your CRM, pipelines, and automations.

Training Portal
03

Import Your Data

Bring in your existing leads, contacts, and pipeline data using IRIS's built-in import tools or request a migration.

Data Migration Info
04

Connect Your Integrations

Link your existing tools — phone, email, skip tracing, and more — from the IRIS Integrations & Marketplace.

View Integrations
05

Activate AI Follow-Up

Turn on IRIS's AI-powered follow-up sequences to automatically nurture leads 24/7 without lifting a finger.

Learn More
06

Watch Tutorial Videos

Get feature walkthroughs and pro tips from the official IRIS YouTube channel, updated regularly.

YouTube Channel
FAQ

Frequently asked questions

How do I log in to my IRIS account?
Visit app.irisrei.com and enter the email and password you used during signup. If you've forgotten your password, use the "Forgot Password" link on the login screen. Check your spam folder if you don't see the reset email within a few minutes.
What's included in the IRIS Investor Suite?
The IRIS Investor Suite ($97/mo) includes all 14 platform features — lead capture, AI follow-up, appointment scheduling, deal pipeline, document management, buyer segmentation, analytics, automations, integrations, community access, and more. View full pricing details →
How do I submit a support ticket?
Visit our support portal at support.irisrei.com and submit a ticket with details about your issue. Our team aims to respond within one business day. For urgent matters, you can also email [email protected] directly.
Where can I find training and tutorials?
Your full training curriculum is available at training.irisrei.com. Video walkthroughs and feature tutorials are also posted regularly on the IRIS YouTube channel.
Can I cancel or change my plan at any time?
Yes. You can manage your subscription from within your IRIS dashboard at any time. To cancel or make changes to your plan, go to your account settings or contact our support team. Please review the Terms & Conditions for details on our refund policy.
Does IRIS help with data migration from another CRM?
Yes — IRIS includes onboarding and data migration support to help you transition from other platforms. Submit a support ticket or visit the Onboarding & Data Migration page for more details.
What integrations does IRIS support?
IRIS integrates with a wide range of real estate investor tools including skip tracing services, phone dialers, email platforms, and more. Visit the Integrations & Marketplace page for the full list.
I didn't receive my login credentials after signing up — what should I do?
First, check your spam or promotions folder for an email from IRIS or Brand Bridge Digital LLC. If it's not there, email [email protected] with your name and the email address you used at signup and we'll get you sorted right away.

Still have questions? Our team is happy to help.

Submit a Support Ticket
Get in Touch

We're here to support you

Choose the support channel that works best for you.

Support Ticket

For technical issues, account questions, or anything requiring our team's attention.

Open a Ticket

Email Us

Prefer email? Send your question directly to our support team at any time.

[email protected]

Knowledge Base

Self-serve documentation covering every feature, workflow, and setting in IRIS.

Browse Docs